A lot gets debated and discussed on client delight and experience. However, the ground rules for all client engagement starts with intent. Whether internal or external clients(your employees or your end clients) the intent plays a critical role. When we prioritize our needs over client needs we automatically build room for doubt in the client’sContinue reading “CLIENT DELIGHT STARTS WITH INTENT|”
Tag Archives: growth mindset
LEADERS LEARN FROM OTHERS| SUSPEND EGO|
Very often we say I learn from my previous mistakes!! However, in today’s world of pace, we barely have the luxury of making endless mistakes and learning from them. The best way to learn is to learn from the mistakes of others!!Rather than reinventing the wheel, the stories and live case studies around you areContinue reading “LEADERS LEARN FROM OTHERS| SUSPEND EGO|”
YOUR ACTIONS DEFINE YOU| DON’T WAIT FOR FAVOURS|
Often we are moved by what people say and promise, only to find later that it was something that was never brought into action. Words and actions are two different domains, while the former makes us feel happy and elated, the latter is what brings results we desire. Recently when my spouse’s passport had toContinue reading “YOUR ACTIONS DEFINE YOU| DON’T WAIT FOR FAVOURS|”
JEFF BEZOS’ LEADERSHIP FOCUS| QUALITIES THAT SETS HIM APART|
When I had Amazon as a client in HGS, I learned some of the tenants of best customer service!! As an Operations training team, we were sure on our toes, whether it was giving the best experience or trusting the client’s perspectives. Most organizations focus on making their employees feel part of a team, AmazonContinue reading “JEFF BEZOS’ LEADERSHIP FOCUS| QUALITIES THAT SETS HIM APART|”
WHY WOMEN ARE NATURAL COACHES & LEADERS| TRAITS WORTH NURTURING|
During my coaching certification with ICA and Coacharya, my mentors would often highlight that women have a natural flair for coaching. Initially, I would just discount the statement; however, on an analysis of my women colleagues, acquaintances, and observance of instances I found this to be true. Most often women have a natural ability toContinue reading “WHY WOMEN ARE NATURAL COACHES & LEADERS| TRAITS WORTH NURTURING|”
CELEBRATING WOMANHOOD| HAPPY WOMEN’S DAY|
“Women are the real architects of society”- Harriet Beecher. As a third female child in the family, I often asked my mother if she was happy with my birth!!! In our society even today, a girl child is often taken to be a disadvantage. Wonder how can humanity continue without the existence of both menContinue reading “CELEBRATING WOMANHOOD| HAPPY WOMEN’S DAY|”
CREATING BLISS IN LIFE| BEING BLISSFUL LEADER!|
Often highlighting our sorrows and missing our bliss governs our life story. .. While we all have a darker side to life that we can focus on and feel let down; alternatively we can focus on the brilliance in bliss that surrounds us and in our past. Life events sometimes take us to peaks andContinue reading “CREATING BLISS IN LIFE| BEING BLISSFUL LEADER!|”
FINDING MEANING & PURPOSE| WHAT’S YOUR WHY!|
Have you ever wondered why Purpose and meaning in life are the ingredients based on which your WELLBEING AND HAPPINESS IS BUILT? The clarity in what adds context and meaning to your life can also help us design our life for phenomenal success. Whether you are a Leader -An entrepreneur or a Professional, understanding theContinue reading “FINDING MEANING & PURPOSE| WHAT’S YOUR WHY!|”
LEADERSHIP FACILITATION| FUNDAMENTALS OF SKILL TRANSFER|
As a leader in any domain, the biggest responsibility that we carry is to up-skill and upgrade talent in a moving vehicle. Business is the moving vehicle and every leader needs to be able to train and coach their teams while traveling with all the fire and the challenges on board. Thus this has becomeContinue reading “LEADERSHIP FACILITATION| FUNDAMENTALS OF SKILL TRANSFER|”
CHALLENGING YOUR COMFORT| EXPERIENCING THE UNKNOWN|
“You can choose courage or you can choose comfort. You cannot have both.” -Brene Brown One of the best ads of our times is ‘Dar ke age jit hee’! FEAR is often referred to by many as False evidence appearing REAL! In our life, we usually live with fear and within our comfort zone, rarely daringContinue reading “CHALLENGING YOUR COMFORT| EXPERIENCING THE UNKNOWN|”
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