Tag Archives: cultural change

CLIENT DELIGHT STARTS WITH INTENT|

A lot gets debated and discussed on client delight and experience. However, the ground rules for all client engagement starts with intent. Whether internal or external clients(your employees or your end clients) the intent plays a critical role. When we prioritize our needs over client needs we automatically build room for doubt in the client’sContinue reading “CLIENT DELIGHT STARTS WITH INTENT|”

DEALING WITH DIFFICULT PEOPLE IMPORTANT TO YOU| EVERYONE HAS LIMITATIONS|

Every person has some limitations and idiosyncrasies which surface at various points in time. These precious people could be in our personal or professional life, however dealing with them is an essential part of our life to keep enjoying the brighter sides of them. Very often understanding the situation and addressing accordingly is the wayContinue reading “DEALING WITH DIFFICULT PEOPLE IMPORTANT TO YOU| EVERYONE HAS LIMITATIONS|”

ARE YOU IN LOVE WITH YOUR CRAFT| CELEBRATING VALENTINES|

Today is Valentine’s Day and while we celebrate our loved ones, who are our life breath; let’s also celebrate our craft which gives us unconditional love, inner meaning, and support in our life journey every day. The biggest bliss we experience in our life is with our craft! More than 70% of our life isContinue reading “ARE YOU IN LOVE WITH YOUR CRAFT| CELEBRATING VALENTINES|”

IMPACT THROUGH INFLUENCE| INFLUENCE TO BRING CHANGE|

Leadership and management are primarily driven by your influencing abilities. Every department has an innate need for influencing skills starting with Sales -Marketing -Strategy to Human Resources, Learning, Finance, and other functions. We are negotiators, persuaders, conciliators, and maybe intermediaries and mediators at various times in our life journey. Organizations today realize this as oneContinue reading “IMPACT THROUGH INFLUENCE| INFLUENCE TO BRING CHANGE|”

ACCOUNTABILITY IN LEADERSHIP| ACCOUNTABILITY QUOTIENT|

A story our late President and missile man Dr. APJ Abdul Kalam was particularly fond of related to the launch of a satellite by the Indian Space Research Organisation in July 1979. Kalam was in charge of the project at ISRO and when some members expressed reservations about its readiness, he overruled them and orderedContinue reading “ACCOUNTABILITY IN LEADERSHIP| ACCOUNTABILITY QUOTIENT|”