We often pride our ability to articulate what we understand of the world around us and also to get our teams to action. In the high-decibel world of leadership, silence often goes underrated. We’re conditioned to think that strong leaders speak with conviction, fill every room with their presence, and always have the next answerContinue reading “Silence is Power|Leveraging Silence for Effective Leadership|”
Category Archives: Customer Experience
Facilitate to Empower & Liberate
In a world that’s constantly evolving, one thing remains certain: knowledge is power—but applied knowledge is liberation. Training is no longer just about skills—it’s about empowerment, self-belief, and creating a ripple of transformation in others. At Success Studios, we believe in training not just to inform, but to liberate minds, shift perspectives, and ignite purpose.
Trust Selling|A Way to Operate in Life|
During my recent conversations with senior leadership, I came across. this age old. formula. for sales. And this turned out to be such an eye opener. Often times in. life we. think that strategy is more of manipulation than building predictable systems. Whether its Leadership -Parenting or even social behaviours and relationships, trust is the building block for a lasting impact. The best example that I could ever think of was of how switching lanes while driving we use car indicators to share our plans with our fellow drivers and pedestrians. Just like a wrong indicator can cause damage to people around similarly breaching trust in leadership -sales -personal relationships can cause turmoils. Thus agreeing on ground rules from time to time to avoid exigencies is always a good idea.
CLIENT DELIGHT STARTS WITH INTENT|
A lot gets debated and discussed on client delight and experience. However, the ground rules for all client engagement starts with intent. Whether internal or external clients(your employees or your end clients) the intent plays a critical role. When we prioritize our needs over client needs we automatically build room for doubt in the client’sContinue reading “CLIENT DELIGHT STARTS WITH INTENT|”
LEADERS LEARN FROM OTHERS| SUSPEND EGO|
Very often we say I learn from my previous mistakes!! However, in today’s world of pace, we barely have the luxury of making endless mistakes and learning from them. The best way to learn is to learn from the mistakes of others!!Rather than reinventing the wheel, the stories and live case studies around you areContinue reading “LEADERS LEARN FROM OTHERS| SUSPEND EGO|”
CURIOSITY IS YOUR MUSE TO INNOVATION|
Children have the innate knack to pick up any skill as they are constantly curious to know things around them. As we become adults our ability to stay curious diminishes and so does our ability to learn and ideate. Some of my best professors and teachers have been ones who are still willing to beContinue reading “CURIOSITY IS YOUR MUSE TO INNOVATION|”
SERVANT LEADERSHIP STYLE|ASSESS YOURSELF AS ONE|
Servant Leadership is one of the best styles from ancient times. If we look at the best of leaders in our scripture, they all believed in service rather than autocracy. Dealing with complex dilemmas within and outside the organization is best addressed by a leadership that is willing to serve rather than dictate. Though servantContinue reading “SERVANT LEADERSHIP STYLE|ASSESS YOURSELF AS ONE|”
JEFF BEZOS’ LEADERSHIP FOCUS| QUALITIES THAT SETS HIM APART|
When I had Amazon as a client in HGS, I learned some of the tenants of best customer service!! As an Operations training team, we were sure on our toes, whether it was giving the best experience or trusting the client’s perspectives. Most organizations focus on making their employees feel part of a team, AmazonContinue reading “JEFF BEZOS’ LEADERSHIP FOCUS| QUALITIES THAT SETS HIM APART|”
BREAKING STEREOTYPES|IWD THEME| #BREAK THE BIAS|
We are extremely privileged to be born in an era where the gender discrimination has reduced to a great extent. In fact even when people talk of equality it sounds odd. While men and women have equal opportunities, they will always remain different from each other. It’s more like being a part of something thatContinue reading “BREAKING STEREOTYPES|IWD THEME| #BREAK THE BIAS|”
EMULATING STEVE JOBS -THE LEADERSHIP MAESTRO|
Steve Jobs truly is one of the greatest leadership icons of our times. His life and innovation journey is something that is an inspiration to all tech and non-tech world. Though an autocratic visionary, his leadership and entrepreneurial saga is worth learning from. He is often compared with the pantheon of America’s greatest innovators -ThomasContinue reading “EMULATING STEVE JOBS -THE LEADERSHIP MAESTRO|”
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