CUSTOMER EXPERIENCE DEMYSTIFIED|6 SURE WAYS TO MANAGE CX|

The biggest rating that matters to any startup or fortune company is Customer Experience. Any domain starting from the service industry, hospitality or healthcare if the customer experience is not doing well then you are dealing with severe dissatisfied customers to handle which snowballs into account issues or even business performance issues. Your client satisfactionContinue reading “CUSTOMER EXPERIENCE DEMYSTIFIED|6 SURE WAYS TO MANAGE CX|”

SHAKESPEARE’S PORTRAYAL OF LEADERSHIP LESSONS|

Shakespeare, arguably the most celebrated playwright of all times, has designed some of the best leadership lessons through his characters. He not only captured the spirit of his times, but he also forecasted the future, by depicting the most inherent traits of a leader, follower, and also of people relationships in our society irrespective ofContinue reading “SHAKESPEARE’S PORTRAYAL OF LEADERSHIP LESSONS|”

ROLE OF HR IN NEW NORMAL| AGILE TO SUPPORT IMPACT|

The pandemic has made the virtual operation a need of the hour! Across the globe, companies are prioritizing the aversion of risk by making remote work a norm of the day. Right from hiring -learning and productivity scores need to be managed by leaders virtually. HR teams, in particular, have to adapt their approaches duringContinue reading “ROLE OF HR IN NEW NORMAL| AGILE TO SUPPORT IMPACT|”

LEVERAGE YOUR GIFTS| TURNING NEGATIVES INTO POSITIVE AURA|

Often our complacency to count our blessings makes them disappear. Are You Still Holding Back? We all have pretty stellar superpowers, but question if the world is acknowledging them. Allowing our gifts to shine is in our control, and when we can do so every negative can be turned into a positive twist. Many ofContinue reading “LEVERAGE YOUR GIFTS| TURNING NEGATIVES INTO POSITIVE AURA|”

HARD FEEDBACK FOR CONTINUOUS IMPROVEMENT|

As Marshal says that ‘FEEDBACK’ is a step forward, he calls it FEEDFORWARD-one of the fundamental methods of growing people at work to their best potential. For any company feedback at the right time is a way to save people from the embarrassment of non-performance. It informs employees, fuels productivity, and helps managers establish credibility.Continue reading “HARD FEEDBACK FOR CONTINUOUS IMPROVEMENT|”

LEADERSHIP QUOTIENT|TRAITS THAT MAKE YOU A WORTHY LEADER|

Leadership today has become critical to a company’s well being. At various levels how your leaders are operating decides your customer satisfaction and growth. Ask any group of leaders about the most important leadership skills, and much of the discussion will focus on capabilities like strategic planning and budgeting. In my work as a coachContinue reading “LEADERSHIP QUOTIENT|TRAITS THAT MAKE YOU A WORTHY LEADER|”

LEARNING AS AN ORGANISATIONAL ADVANTAGE|TRANSFORMATIONAL TOOL|

Learning since time immemorial has been one of the best advantages for individuals and organizations. In current times of rapid change learning is a transformational tool that could be your best differentiator. Whether as an individual you are trying to reach the peak in your domain or as an organization you are providing the bestContinue reading “LEARNING AS AN ORGANISATIONAL ADVANTAGE|TRANSFORMATIONAL TOOL|”

HERO IS ONE WHO MAKES A POSITIVE DIFFERENCE TO OTHERS

Every person desires to be a hero yet they fall short of the devotion -deliberation, contribution, and self-less performance irrespective of their appraisal outcomes. Most often we are motivated more by our accomplishments, than the good that we could do as a humanitarian.Recently met some professionals who work to enhance their standing, conscience and notContinue reading “HERO IS ONE WHO MAKES A POSITIVE DIFFERENCE TO OTHERS”

6 WAYS TO GET THINGS DONE| STAY CALM TO BE PRODUCTIVE|

‘Work less and be productive’ is an all-time dream that everyone has yet handful achieve. Most people are caught in the web of stress and overthinking when it comes to productivity -performance and purposeful life. It’s ironic that even with tech advancement, AI, ML, etc we are still struggling to have a better lifestyle. CaughtContinue reading “6 WAYS TO GET THINGS DONE| STAY CALM TO BE PRODUCTIVE|”

6 ASPECTS TO CHECK WHILE HIRING AN EXECUTIVE COACH|

Executive coaching has become an immensely popular tool for goal achievement in the industry today. However a lot of the coach hiring happens only via agencies or TRP ratings of social media and not through interactive evaluation. It remains an unregulated industry in which anyone can suddenly decide they want to call themselves a coachContinue reading “6 ASPECTS TO CHECK WHILE HIRING AN EXECUTIVE COACH|”